Lens1st Just Slipped a Notch

Trouble’s afoot in contact lense land. Man, I just can’t win today. Oh – by the way – EyeDrx finally got the hint to stop faxing my phone when I began inundating THEIR phone lines with faxes.

I called Lens1st to verify that my lenses had been shipped (they told me a few days ago they’d go out Monday). This is what I got:

“Ma’am, apparently your lenses are on a 4 to 6 week backorder.”

*pause* “Then why was I told on Friday that they were shipping on Monday?”

“I have no idea, but let me call the distributor and find out if the timeframe really is 4-6 weeks.”


*ten minutes go by*

“Ma’am, apparently it is a 4 to 6 week backorder. I apologize for any inconvenience.”

*pause* “No problem.”


I’m so pleased. So pleased because NO ONE in Customer Service jobs bothers to actually tell the truth anymore. “Oh yes, ma’am they are being set up for shipment RIGHT NOW.” So pleased that all I wanted was a simple pair of contact lenses and who knew I’d have to wait HALF A YEAR to receive them (okay, so it’s a slight exaggeration).

I can’t even begin to express how angry I am right now – at EyeDrx for not knowing how to use a fax machine, at Len1st for lying outright to me, and at Wesley-Jenssen for not making these little lenses fast enough to keep their customers happy. Is it asking too much to expect some decent service nowadays?

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One comment

  1. You sound like you have my kind of luck with customer service. I knew it wasn’t just me, but I was feeling that way for a while. Sorry to hear about your lenses. I’m sure you’ll get them eventually. And when they do come, I hope they are the right prescription.

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